System requirements

Make sure your device has the following:

  • The most recent version of one of the following web browsers: For desktop - Chrome, Firefox, Safari, Edge. Thinkific does NOT support Internet Explorer. For mobile - iOS Safari 11 and up, Chrome, Samsung Internet. If you're not sure what browser you're using you can check out here:

  • Javascript enabled

  • PDF plugin

  • Graphic and audio output capability

  • Broadband internet connection with a minimum speed of 5Mbps (recommended)

  • TLS 1.2 supported by your web browser

Having Trouble Playing Audio or Video Files?

Try these simple steps to resolve the issue.

  • Clear cache and restart the browser. Also check if you’re using the newest version of the browser.

  • Try a different browser (Google Chrome may work)

  • Try an Incognito / Private Window (this will rule out an issue with browser extensions).

  • Restart the device (it's a cliche but it works!)

  • If possible, try a different device!

  • If all else fails or if you are experiencing a different problem, contact for technical support.